Last updated: May 2026

Refund Policy

We want you to love your Tazdayt piece. Here is how we handle returns, exchanges, and refunds for orders placed in Morocco.

How to order

Orders are confirmed via WhatsApp or Instagram. We share price, delivery fee, and timing before you confirm.

Please double-check size, colour, and address before validating.

Timing depends on your city in Morocco (Casablanca, Rabat, Marrakech, Tangier, and others). We message you when your parcel is on its way.

You have 7 days after delivery to report an issue (size, defect, wrong item).

Items must be unworn, with tags, and in original condition.

Return shipping may be at your cost unless the issue is our mistake or a manufacturing defect.

Once we inspect the returned item, refunds are processed within 7–14 business days, using the same payment method when possible.

Initial delivery fees are not refunded unless the return is due to a Tazdayt error.

If your parcel arrives damaged or goes missing, contact us within 48 hours with photos. We will arrange an exchange or refund.

For return or refund questions, use the Contact page or WhatsApp and include your order reference and photos if helpful.